Terms and Conditions

By accessing or using our website, you agree to comply with and be bound by the following terms and conditions:

General
1.1. This website is owned and operated by Maisie & Co, an Australian registered business.
1.2. These terms and conditions apply to all visitors, users, and others who access or use the website.

Product Information
2.1. All products listed on this website are handmade and/or custom-made according to customer specifications.
2.2. We strive to accurately display product information, including images and descriptions. However, slight variations may occur due to the handmade nature of our items.

Ordering and Payment
3.1. Orders can be placed through our website. Payment must be made in full at the time of order placement.
3.2. Prices are listed in Australian Dollars (AUD) and include applicable taxes.

Custom Orders
4.1. Custom-made orders may require additional processing time. We will provide an estimated completion date upon order confirmation.
4.2. Custom orders are final and cannot be cancelled or returned unless there is a defect or error on our part.

Shipping and Delivery
5.1. We offer shipping within Australia. Shipping costs and estimated delivery times are provided during the checkout process.
5.2. While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by third-party carriers.

Returns and Exchanges
6.1. Please refer to our [Returns and Exchanges Policy] for detailed information on our return process, including eligibility and conditions.

Intellectual Property
7.1. All content on this website, including images, designs, and text, is protected by intellectual property laws and may not be used without explicit permission.

Privacy
8.1. We collect and use personal information in accordance with our Privacy Policy. By using this website, you consent to our privacy practices.
8.2 At Maisie & Co., we are committed to protecting the privacy of our customers. We understand that the personal information you provide to us is important and we take the responsibility of safeguarding it seriously.
8.3 We collect personal information such as your name, address, email address, and payment information when you make a purchase on our website. This information is used solely for the purpose of processing your order and delivering it to you. We may also use your email address to send you updates and promotional offers, but you can opt-out of these communications at any time.
8.4 We do not share your personal information with third parties except as necessary to fulfill your order, such as with our shipping partners. We also use cookies to improve your browsing experience on our website, but you can disable cookies in your browser settings if you prefer.
8.5 We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. If you have any questions or concerns about our privacy policy, please don’t hesitate to contact us. We value your trust and are committed to protecting your privacy.

Limitation of Liability
9.1. To the extent permitted by law, Maisie & Co shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use this website.

Changes to Terms and Conditions
11.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of the website after any changes indicates acceptance of the modified terms.

Contact Us
12.1. If you have any questions or concerns regarding these terms and conditions, please contact us at maisie.n.co@outlook.com